I was furious, this is NOT customer service. When my wife returned and told me that she and the other women had to go out in the lobby on a rotating basis just so the other woman didn't have to sit for several hours all by herself. I guess the $150 for the spa treatment was what they wanted.manicures must not be enough money for this greedy organization. After explaining that this was a 50th Birthday and that the group was coming together, they were told that if she wanted to get a spa treatment then she could enter the spa, otherwise no. Upon arriving they were told that although 6 had spa treatments and one had a manicure, that person with the manicure would not be allowed into the spa and would have to sit out in the lobby while all the others were in there. I have enjoyed my time here personally but professionally I no longer value the energy I put into it.Today is my wife's 50th Birthday and she decided to go to the Skana Spa At Turning Stone with 7 friends. This is all information I've observed from 3 years of working here and getting close to my peers and superiors. They will require you to work any shift they choose as Turning stone is open 24/7 depending on the department/position.

There are good benefits but hours can be constraining. The saying goes: 'If it looks good on paper.' Tasks are merely delegated down the chain without deliberation, I have seen few who lead by example. Only maintaining a status quo, probably due to the proportionally low budgets.

There is no drive or focus to progress and improve the team/department. This leads to a lack of organization, interdepartmental communication, and accountability. In moderation this can provide a positive work environment but it primarily takes precedent. Behind closed doors, Management is poor They have a general attitude of engaging in familiarity over occupational purpose.

The work itself is never too demanding, if anything it could be more demanding in certain circumstances. Your coworkers will be the most positive aspect with many wonderful people working there.

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